Number cannot be connected as dialled

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I'm a Participant Level 3
I'm a Participant Level 3

Number cannot be connected as dialled

I have certain people or contacts that will try to call or text me, I never receive the calls it tells the other party that my number cannot be connected as dialled. They try long distance but it does not work either.

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Former Moderator
Former Moderator

Re: Number cannot be connected as dialled

Hey @daynaorosz666,

 

Can you confirm if they're trying to contact you from Canada or a different country? 

 

Each country requires different codes. If your phone number is saved incorrectly, this would explain why it's not going through.

 

Let us know! 



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I'm a Participant Level 3
I'm a Participant Level 3

Re: Number cannot be connected as dialled

The people are calling within Canada,

my province of Alberta they are all also within my local calling area and those calls are still not reaching me.

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Former Moderator
Former Moderator

Re: Number cannot be connected as dialled

Thank you! 

 

Can you confirm the following please:

 

- Are you able to send yourself a text message? 

- Are you able to call your phone number from another device? 

- Do you know if these contacts are with the same provider? 



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I'm a Participant Level 3
I'm a Participant Level 3

Re: Number cannot be connected as dialled

Yes I can text myself, yes I can call from another phone but as in regards if other people are with the same provider as myself, that I cannot answer. Slot of them are business within my local calling area I would guess that it would not matter but I doubt they are the same provider why should that matter

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Former Moderator
Former Moderator

Re: Number cannot be connected as dialled

This is to help us isolate the issue.

 

For further troubleshooting, I'll have to access your account. You'll receive a private message in a moment. 



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