Number Change Online

Number Change Online

Number Change Online

thanhnguyen504
I'm a Participant Level 1

Number Change Online

Hi,

When I try to change my number online, it kept giving me error and said that i have to check my voicemail. what should i do?

 

Thank you,

 

Thanh 

4 REPLIES 4
FidoMegan
Former Moderator

Hey @thanhnguyen504

 

Were you able to change your number? Let us know! Smiley

 

 



FidoClaudia
Moderator

Hey @thanhnguyen504,

 

Welcome to the Community Smiley

 

Can you let me know at which step of the change you got this error message? Was it before or after you selected a phone number in your area?

 

Also, would it be possible to let me know what exactly the error message said?

 

When changing your phone number, all messages, greeting message and voice signature are lost. Is it possible that the message was prompting you to check your voice messages before completing the change?

 

Let me know and we'll take it from there Smiley

 



Chelsey828
I'm a Participant Level 1

I'm moving from AB to NB. I have the address I'm moving to. How do I change my number online?

Hey @Chelsey828


Welcome to the Community!

 

Here's the steps to change your Fido phone number on Fido.ca (if you're logged on as the account holder):

  • Log In to My Account
  • Click "Change phone number" in the "My Fido Service" section

 

If there's anything don't hesitate to contact us Smiley