Not sure: poor costumer relations or incompetence

[Cristiana212]

Hello there,
I just had a whole day of interference with Fido reps in regards to my home internet wich is no longer working. Perhaps professionalism has a different definition among Fido costumer care as the representatives had me pushed from one to another just to hang up on me after a long wait, and leave me hanging. After few other calls and still showing my diplomacy, seems that I had became annoying for their service. It's really sad and disappointing. I have my cellphone and my internet with Fido. Meanwhile, a very belligerent and rude rep told me that since My account is not a business account I should not expect much!

I hope this review helps the company and future costumers..

[Cristiana212]

Sorry for the typo: I meant "customers" NOT "costumes"

[FidoTerry]

Hey @Cristiana212!

That doesn't sound right to us. We treat our business customers the same way we treat regular account customers.

What issues are you currently experiencing with your home internet service? 

[Cristiana212]

I haven't had any internet for the last 14 hours. I was told that there is an outage in the area on my first call. Second call (6 hours later) I was told that it would be up soon. Third call (3 hours after the second) I was told that it was normal for outages to take as much as 24 hours until restoration.
After hearing that, I complained that I was paying for a service and not receiving it. I was then told by tech support that since mine isn't a business account I shouldn't expect to have service 99% of the time.

[FidoTerry]

All our customers are treated fairly and equally. I'll send you a PM to check out what happened.

-Terry