Not receiving text messages

Not receiving text messages

Not receiving text messages

Mike2k16
I'm a Participant Level 3

Not receiving text messages

Hi,

 

The last number of weeks, I have intermittently not been receiving text messages.  As well, text messages I have been sending sometimes have not been received by the other person.

 

This is an intermittent problem, but it has been ocurring now on a daily basis.  For example I was just texting with my girlfriend and she asked me if I received her text, which I did not.  She sent me a screen capture of her texts with me and shows I have not received them.

 

I have a Samsung Galaxy S7, and she has an HTC (I forget the model number).

 

We are both on the Fido network.

 

 

 

3 REPLIES 3
FidoAmanda
Former Moderator

Hey Mike2k16!

 

Welcome to the Community!

 

That's definitely odd! Is this happening with all your contacts or it only happens when you send a text to your girlfriend?

 

Do you receive your text when you send one to yourself?

 

Let us know!



Mike2k16
I'm a Participant Level 3

I've only been texting with my girlfriend recently so I do not know about other contacts.

 

I've been texting myself randomly based on your suggestion, so far none have went missing.

 

 

@Mike2k16 Thanks for the update!

 

Do you have LTE/VoLTE enabled on your phone? If so, do you think you'd be able to disable it and test for a couple of hours?