Not receiving sms from ETS anymore

Not receiving sms from ETS anymore

Not receiving sms from ETS anymore

SOLVED
YEGAB
I'm a Participant Level 1

Not receiving sms from ETS anymore

As of recent, I am not receiving  SMS from Edmonton Transport System (number 31100) for station and bus schedules. My family however, does. This is happening on two different phones (Nokia nad Nexus 4) when I switch the SIM so I know it is not a platform-based issue but probably related to my account or my number.

 

 

Accepted Solution

Re: Not receiving sms from ETS anymore

Solved by I'm Experienced Level 2
Have you checked with them directly? It's extremely rare that a phone can't receive text messages from a specific number. Try with them first and if they can't resolve in. call Tech. Support. They'll be able to look into this.

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2 REPLIES 2
Amanda1
Fido Employee


@YEGAB wrote:

As of recent, I am not receiving  SMS from Edmonton Transport System (number 31100) for station and bus schedules. My family however, does. This is happening on two different phones (Nokia nad Nexus 4) when I switch the SIM so I know it is not a platform-based issue but probably related to my account or my number.


Hey YEGAB!

 

Have you been able to find a fix for this?

 

Also, do you recall ever blocking premium text services recently? This would affect your ability to receive these messages as they are being sent from a short code.

 

Keep us posted!



TheOrangeGuy
I'm Experienced Level 2

Have you checked with them directly? It's extremely rare that a phone can't receive text messages from a specific number. Try with them first and if they can't resolve in. call Tech. Support. They'll be able to look into this.