Not receiving emails for notification of monthly bill

Not receiving emails for notification of monthly bill

Not receiving emails for notification of monthly bill

Fidooooooo
I'm a Contributor Level 1

Not receiving emails for notification of monthly bill

Not receiving emails for notification of monthly bill, this has been broken for a while.

 

 

13 REPLIES 13
Dan888
I'm a Participant Level 1

Didn't get notification for last month and missed my bill payment date.....Fido! Please hire solid group of UX and developers to take care of us......Service is everything - as we see it with Uber!

FidoRanya
Former Moderator

Hey @Dan888

 

Thanks for the feedback! We're on it .



AB64
I'm a Participant Level 1

Was this solved for anyone? Why not post a solution here where it is useful to more people rather than sending a PM?

 

Sorry if this is not the best thread to post this in, but search wasn't helping.

FidoTerry
Former Moderator

Welcome to the community AB64!

 

Different factor can play a role in not receiving the bill notification. It could be because the e-mail was changed or that the e-mail went to the junk folder. As the issue is account specific, we need to access the account to check out what's going on. The billing notification should normally be available 6 days after your billing cycle. If you didn't receive it, let us know so we can send you a PM. Smiley



Bibble1622
I'm a Participant Level 1

I've been having the same problem. It's only been for one month and its not in my spam folder.

Hey Bibble1622!

 

Thanks for reaching out, was it working fine before?

Have you made an email address change in the past month?



sabusa
I'm a Participant Level 1

I have had the same problem.  I have not received my emailed bill notification for the last two months (Oct 2015 & Nov 2015).  

 

I have not had any changes to my email or Fido services for over a year (except for changing my online password) and they were not sent to my spam/junk folder.  I have regularly received them for years so I am not sure why I haven't received them now.

CathP
I'm a Participant Level 1

I've also stopped receiving notifications starting in October 2015. Not in my spam and no changes to profile or email.  Not sure what is going on here and I depend on the notification to remind me my bill is ready.

 

Hey CathP.

 

That doesn't sound right at all.

 

I'm sending you a PM to check that out with you.

 

Talk to you soon Smiley

 

 



monicapacheco
I'm a Participant Level 2

Same is happening to me. I haven't received them for November on. I also rely on these.

Hey monicapacheco and welcome to the Community Smiley

 

I will have to take a look at your account to see why you're not getting the notifications on your end.

 

I'm sending you a PM to get this looked into Smiley

 

 



FidoStephane
Community Specialist

Hey there sabusa,

 

I'll gladly take a look at your account to see what's up. 

 

I've sent you a PM : )

 

 



FidoMatt
Former Moderator

Hi Fidoooooooo, 

 

When did this start? Have you checked your Spam folder in your Inbox?