Not receiving billing notifications

[Baquirel]

Hi there, just want to ask how come I am not receving any notice about my Billing Invoice to my email address..  Thank you.

[FidoPierre]

Hey @Baquirel

Did you get a chance to check if they were not accidentally forwarded to the spam or junk folder of your email?

Let us know.  

[royalcd]

I'm having the same problem - the messages are NOT in my spam / junk folder.  This is very annoying, as I have to be very aware of my bill due dates so I don't have late payments.  I rely on email notification of my bills to ensure that I receive timely information.  If Fido can't send an email out in a timely manner, snail mail should be reinstated at no charge.

[FidoMaria]

Hi @royalcd & welcome to the Community!

Since when have you not been receiving your notifications? Did you check if the e-mail address that we have registered is still the right one?

If you prefer to have paper billing, we can definitely make the switch free of charge.

Let me know.

[royalcd]

I haven't received an invoice since I switched email addresses 3 months ago.  I am getting other email from Fido so it's definitely an ebill issue.  I now have a case opened with tech support, and will wait for the results of that. After 15 years with Fido this is very disappointing 

[FidoMegan]

@royalcd! 

Let us know what happens! 

[Baquirel]

Sorry it did not go into my junk mail as I check it already.  Thank you for looking after my request.

[FidoKenny]

Hey @Baquirel

You didn't change your email address recently?

[Baquirel]

Nope it is the same email address.

[FidoKevin]

Hmmm, that's a little odd! I'll send you a PM so we can look into this together