Not receiving a confirmation email.

Service interruption

An update for our valued customers: We know you depend on us and on April 19, we let you down - for this we are truly sorry. You won’t be charged for your wireless services that were impacted on Monday, April 19. A credit equivalent to that day's wireless service fee will be applied to your May bill. This will be done automatically & no action is required by you.

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Not receiving a confirmation email.

Not receiving a confirmation email.

I'm a Participant Level 2

Not receiving a confirmation email.


Yesterday i did an upgrade for my phone due to it crashing all the time the past 2 days. And i would like to know when i will recieve a confirmation email of the upgrade i did.


Hello @melanie37,


Did you check your junk folder to make sure it did not go there.


It could also be that the order was not processed as yet and you should get the email once it gets processed.

Hey @melanie37


Did you end up getting that confirmation message?