Not receiving a bill

Not receiving a bill

Not receiving a bill

Natalie613
I'm a Participant Level 2

Not receiving a bill

I'm not receiving a bill via email anymore. Can this be rectified ?

 

 

 

8 REPLIES 8
Adamski
I'm a Participant Level 2

I'm not getting my bill notifications either. Resulting in missed payments. What is the fix?

Hey @Adamski,

 

When was the last time you received a bill notification? Can you make sure we have the right email address on the account? You can check that on My Account on Fido.ca.

 

Thanks.



Adamski
I'm a Participant Level 2

I had a new number and hardware upgrade saet up in February I beleive and never got any notifications. I've spoken to someone at Fido and it shoul dbe fixed now. My email was corrcect right from the start. Thanks

Alright, keep us posted if anything Smiley



KAPABLE-K
MVP

@Natalie613 Did you check your spam folder to see if the email notifications are going there?



Natalie613
I'm a Participant Level 2

Yes of course..
, i rectified the situation with fido.

@Natalie613 What was the solution?



FidoKenny
Moderator

Hey @Natalie613 and welcome to the Community Smiley

We can definitely verify this with you.

 

I just have a few questions about your issue.


When did you stop receiving your email notifications exactly?

 

Did you change your email address recently?

 

Were you ever able to get your bills before this?

 

Let me know Smiley