Not getting text messages from Telus or Kodoo phones

Not getting text messages from Telus or Kodoo phones

Not getting text messages from Telus or Kodoo phones

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I'm a Participant Level 1

Not getting text messages from Telus or Kodoo phones

Hi,

 

I'm not receiving text messages from Telus phones. I've confirmed this with 5 separate people. I can text them but when the text me back I don't get the replies. They *can* text other Fido customers without any problems.

 

I've confirmed that I'm receiving messages properly from other networks Rogers/Fido, WIND, bell. The problems is just Telus/Kodoo. 

 

Customer service say they don't see the messages coming in from Telus and claim it must be Telus's problem. It's seem to me since other Fido customers are uneffects that it isn't.

 

I've noticed this happening in the last few days, but it's possible that it's been going on for a while, I don't text all that much, maybe since I changed my number ( 3 years ago ).

 

any ideas,

 

thanks,

 

-Pete

 

 

 

 

1 REPLY 1
FidoRachel
Former Moderator

Hey Pete,

 

I verified on our end and we have no reports of SMS related issue at the moment. I'd have to look into this to determine the cause of the issue. 

 

I'm sending you a PM so we can get started. 

 

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