I texted ' GIFT ' to 2020 and got this message:
Hi, it's Fido: Hmm, our system isn't recognizing you as being on the list for our 20th anniversary data offer. Head on over to fido.ly/20years to find out how you can get it. You might want to bookmark that page-it's where the party will happen, with tons more surprises!
My question is how come I'm not eligible to get the 1 gb data bonus? Below I copy pasted the the eligible criteria and ineligible criteria. I fall under the eligible one so just wondering why I didn't get the bonus?
All new and existing eligible postpaid customers qualify for 1GB of free bonus data (500MB a month for 2 months). All Fido prepaid customers who make the switch to a postpaid plan during the offer period (Oct. 7–24, 2016) will automatically receive the data bonus.
Thank you for reading! Is there a way I can get the data bonus?
@fidouser9 is your plan an old grandfathered plan? I have the old $56 plan and i did not get the extra data it said I already have a better offer thats because I have a 1gb extra for 12 months but the odd thing is I got the 1gb on another line that also have a 1gb for 12 months promo.
Hi @fidouser9 & welcome to the Community!
When did you activate your Fido account, and did you get one of our limited time offer plans that had an extra GB of data?
Let me know.
In these kinds of situations following a transfer or new activation it is possible that your number was not added on the list of eligible customers for these text message replies. However you should still be able to benefit from this offer!
I'll send you a PM so we can take a closer look into this together.