Not able to pay bill

[annette_charles]

I am not able to pay my bill through my credit card. It shows the below screen.  Is this a server issue because I wasn't able to login to my account as well for first 3 attempts. 

[FidoSamantha]

Hey @annette_charles! 

Welcome to the community  

We've had a system maintenance going on last night and it should be done by noon Give it another try later on this afternoon and it should go through just fine.

Keep me posted!

[annette_charles]

I had tried the day before as well and it was showing the same response. I had to mention that I was using my visa credit card issued in India. I had used the same previously to make online transactions in Canada and they worked just fine. I was just wondering if it is because of that. I am currently traveling and my funds are in Indian cards. I have another debit card as well, which I could try as well.

[FidoSamantha]

Thanks for clarifying @annette_charles!

Do you have a prepaid or monthly account?

[annette_charles]

Hi Samantha,

I have a monthly account. 

[KAPABLE-K]

Hello @annette_charles,

I believe you are having problems because you are using a foreign credit card. 

You will need to use a Canadian issued credit card.

[FidoSamantha]

Thanks for confirming! Let's take a closer look  

I'll send you a PM in just a bit so we can access the account.