North American Long Distance Preferred Rate Add-on

North American Long Distance Preferred Rate Add-on

North American Long Distance Preferred Rate Add-on

WAKAKAK
I'm a Participant Level 3

North American Long Distance Preferred Rate Add-on

Hi guys, 

 

I recently got this got this add-on to my prepaid service and the money has already been charged few days ago. However, I am still being charged for $0.4/ minute whenever I make a call in Canada, would this be a glitch or what would the reason behind ?

 

Thanks

 

 

 

3 REPLIES 3
FidoRanya
Former Moderator

Hey @WAKAKAK

 

Thanks for reaching out about this!

 

Maybe the option didn't kick in yet, let's take a look at the account to be 100 % sure. I'll send you a PM right about now! 



WAKAKAK
I'm a Participant Level 3

I'm pretty sure it's activated since the money was reduced a week ago. Just to make sure, it is supposed to be $0.1/ minute for any call made within Canada, right ? 

Hey @WAKAKAK Smiley

 

You said that you're still charged 0.4/minute for calls that you do in Canada.

 

The long distance option give you a preferred rate for long distance rate fro calls done to US & International.

 

So a call that you would do in Canada would still be charged the same.

 

We just sent you a PM to take a look at the details of your plan so we can confirm the rates.

 

Talk to you soon Smiley