North American Long Distance Preferred Rate Add-on

[WAKAKAK]

Hi guys, 

I recently got this got this add-on to my prepaid service and the money has already been charged few days ago. However, I am still being charged for $0.4/ minute whenever I make a call in Canada, would this be a glitch or what would the reason behind ?

Thanks

[FidoRanya]

Hey @WAKAKAK , 

Thanks for reaching out about this!

Maybe the option didn't kick in yet, let's take a look at the account to be 100 % sure. I'll send you a PM right about now! 

[WAKAKAK]

I'm pretty sure it's activated since the money was reduced a week ago. Just to make sure, it is supposed to be $0.1/ minute for any call made within Canada, right ? 

[FidoKenny]

Hey @WAKAKAK

You said that you're still charged 0.4/minute for calls that you do in Canada.

The long distance option give you a preferred rate for long distance rate fro calls done to US & International.

So a call that you would do in Canada would still be charged the same.

We just sent you a PM to take a look at the details of your plan so we can confirm the rates.

Talk to you soon