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Hi guys,
I recently got this got this add-on to my prepaid service and the money has already been charged few days ago. However, I am still being charged for $0.4/ minute whenever I make a call in Canada, would this be a glitch or what would the reason behind ?
Thanks
Hey @WAKAKAK ,
Thanks for reaching out about this!
Maybe the option didn't kick in yet, let's take a look at the account to be 100 % sure. I'll send you a PM right about now!
I'm pretty sure it's activated since the money was reduced a week ago. Just to make sure, it is supposed to be $0.1/ minute for any call made within Canada, right ?
Hey @WAKAKAK
You said that you're still charged 0.4/minute for calls that you do in Canada.
The long distance option give you a preferred rate for long distance rate fro calls done to US & International.
So a call that you would do in Canada would still be charged the same.
We just sent you a PM to take a look at the details of your plan so we can confirm the rates.
Talk to you soon