I just lost my phone and my friend help me to bought a new sim card.
There is no option for upgrade new sim card in my account but my girlfriend's account has this option.
WHY?? Anyone can help please?
Solved! Go to Solution.
Welcome to the community!
Do you have a prepaid account? If you do then a Fido representative will have to do it for you.
If you have a postpaid account you need to make sure you are logged in as the account owner and not an authorise user.
Thanks for reaching out our Community!
Sorry to read about your lost phone Having been there myself, I know how Not Fun that is. @KAPABLE-K's correct there, where if you have a Prepaid account, a customer service rep can help you activate your new SIM card.
On point as well for Postpaid/Monthly accounts: only the account holder has this option when logging in online. Once logged in, click on Services - Mobile - "Update SIM Card" button in the top menu, on the right of "Change My Number".
Thanks for keeping us posted
I am sort of having the same issue, i've had a lost phone recieved my new phone and sim card via mail. I can however choose to update the sim but it was the old sim number and i dont have access to that. Is there anyway to do it without having to call fido?