No upgrade new sim card option in MyAccount

[david89058]

Hi,

I just lost my phone and my friend help me to bought a new sim card.

There is no option for upgrade new sim card in my account but my girlfriend's account has this option.

WHY??   Anyone can help please?

[david89058]

Hello @david89058,

Welcome to the community!

Do you have a prepaid account? If you do then a Fido representative will have to do it for you.

If you have a postpaid account you need to make sure you are logged in as the account owner and not an authorise user.

[KAPABLE-K · Accepted solution]

Hello @david89058,

Welcome to the community!

Do you have a prepaid account? If you do then a Fido representative will have to do it for you.

If you have a postpaid account you need to make sure you are logged in as the account owner and not an authorise user.

[FidoCatherine]

Hi @david89058

Thanks for reaching out our Community!

Sorry to read about your lost phone Having been there myself, I know how Not Fun that is. @KAPABLE-K's correct there, where if you have a Prepaid account, a customer service rep can help you activate your new SIM card.

On point as well for Postpaid/Monthly accounts: only the account holder has this option when logging in online. Once logged in, click on Services - Mobile - "Update SIM Card" button in the top menu, on the right of "Change My Number". 

Thanks for keeping us posted

[Rfauteux]

I am sort of having the same issue, i've had a lost phone recieved my new phone and sim card via mail. I can however choose to update the sim but it was the old sim number and i dont have access to that. Is there anyway to do it without having to call fido?

[FidoRanya]

Hey @Rfauteux, 

Welcome to the Community!

I will send you a PM to help with this.