This happens constantly& repeatedly. Although I have sent in reports thru the Network Status Section, as well as calling to report the issue, it is worse than ever and more sustained in duration.
The only reliable Fido action is the gross over-charging on my monthly billing since I locked into a 2 year contract!
What will it take to get Fido to act to correct this incredible breach of its contract & duty?
Thanks. Reception variables you mentioned are obvious.
My location? The address is on my account! Then try Fido's coverage map to see I'm in a 4G/LTE area (why do I have to tell you this?)
My device? Again, on my account! You could easily have checked that too!
And what does my plan cover/not cover? Seriously? You can't tell?
And EXT coverage helped previously (somewhat) because this is only a major problem at my residential location, for some inexplicable reason.
Well, I don't actually work for Fido so I don't have access to your account information. I'm just some guy trying to help...
Fido's coverage map isn't that accurate.
'The map is a general representation of wireless coverage where indicated. The areas shown are approximate. Actual coverage area may vary from map graphics.'
It's important to note that other Community users do not have access to those information.
Doesn't mean that they aren't trying to help!
When it comes to us, we won't have access to your account information unless you reply to the private message I sent you earlier.
We'll be more than happy to help! Simply reply to your PM when you're ready.