No service while in US

[Acs1]

My daughter is traveling on a school trip to the US with her iPhone 6s and has a Fido pulse plan. Her roaming and cellular are turned on but is only getting a "no service" messsge. She can use wifi but that's all. She is in a major city. Any suggestions?

[Acs1]

Thanks - problem has been solved. Apparently Fido had a block on roaming on the account which has now been corrected. 

[FidoAlyson]

Hey @Acs1

Welcome to the Community!

Can she try to reset the network settings?

[Acs1 · Accepted solution]

Thanks - problem has been solved. Apparently Fido had a block on roaming on the account which has now been corrected. 

[FidoAmanda]

Thanks for letting us know, Acs1!