No response for 10GB $60/mo plan

No response for 10GB $60/mo plan

No response for 10GB $60/mo plan

SOLVED
yx20
I'm a Participant Level 2

No response for 10GB $60/mo plan

Yesterday I wanted to change my plan to the 10GB for $60/month promotion. I tried a lot of times through online account, every time after I filled all the questions, error message occured when submiting, and it never went through! I tried to call fido, and live chat, but neither worked. No one responded and error message for live chat occured as well. I have been attempting to contact fido today too, still no response. Live chat shows "connecting" for a few hours, and still not conncected yet. Could you help me with the plan switch? Thanks!

Accepted Solution

Re: No response for 10GB $60/mo plan

Solved by I'm a Participant Level 2 yx20

Finally it got resolved just now with Live chat. Thanks.

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3 REPLIES 3
Wstewart
I'm a Participant Level 1

ive been trying to get ahold of Fido for the past three days, i got a hold of them a few days ago and they said they changed my plan to 10 G for 85 but i dont see it posted on my account and i cant get of hold them now to see if it worked. 

FidoStephane
Community Specialist

Hey there Wstewart, 

 

I'll gladly verify your account to see what services you have. 

 

I'll send you a PM shortly Smiley



yx20
I'm a Participant Level 2

Finally it got resolved just now with Live chat. Thanks.