Hi there! Hoping a Fido moderator could also be of asistance.
An advsior from the Office of the President had sent me an email to follow up on an issue on 19 Jan 2018 - I have since followed up by both email and telephone over the entire week. With the latter, I was greeted with a voicemail each time and I have left a message with each call.
If a Fido moderator could please PM me, I can certainly provide the details of my concern - hope to obtain hear back soon as there is a deadline that was imposed by Fido for a decision to be firmed up by Feb 8th, 2018. Wouldn't want to miss it despite my efforts in trying to obtain an answer in advance of the deadline.