No phone service on Roam package

[chickee]

How do I get my phone to work on the Fido Roam package? I finally figured out how to get data but I can't use my phone or send SMS messages. To make it worse, I can't use 611 because I have no phone service

[chickee]

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@chickee wrote:
How do I get my phone to work on the Fido Roam package? I finally figured out how to get data but I can't use my phone or send SMS messages. To make it worse, I can't use 611 because I have no phone service

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Hello Chickee,

  Welcome to the communty!

  Where are you travelling at the moment? Have you verified that your phone is compatible with the local service provider you're connected to? I understand you're connected to data, however, it might be LTE -- does not allow voice or SMS.

  If you do a manual network search, are there other networks you can connect to? Some of them might have bands/frequences for 2G or '3G' that your phone could connect to for voice and SMS.

Hope this helps 

Cheers

[Cawtau · Accepted solution]

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@chickee wrote:
How do I get my phone to work on the Fido Roam package? I finally figured out how to get data but I can't use my phone or send SMS messages. To make it worse, I can't use 611 because I have no phone service

---

Hello Chickee,

  Welcome to the communty!

  Where are you travelling at the moment? Have you verified that your phone is compatible with the local service provider you're connected to? I understand you're connected to data, however, it might be LTE -- does not allow voice or SMS.

  If you do a manual network search, are there other networks you can connect to? Some of them might have bands/frequences for 2G or '3G' that your phone could connect to for voice and SMS.

Hope this helps 

Cheers

[chickee]

Thanks for responding. My phone is LG3 & I did check if my phone is compatible & it said that I was all good. I went to the Pick a network and every network I tried said. Can't register now, try again later.

[Cawtau]

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@chickee wrote:
Thanks for responding. My phone is LG3 & I did check if my phone is compatible & it said that I was all good. I went to the Pick a network and every network I tried said. Can't register now, try again later.

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Hello again,

  Have you tried to reboot the phone after you picked the network?

  I assume you verified your travel destination is compatible with Roam as there are some destinations which would require a travel package. 

Cheers

[chickee]

Hi Cawtaw, I'm not able to connect to a network. It just keeps saying try again later

[Cawtau]

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@chickee wrote:
Hi Cawtaw, I'm not able to connect to a network. It just keeps saying try again later

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Hello again,

  Are you not able to connect to any network anymore? How about the original one which connected to data?

  Have you tried to select 2G only  or 2G/'3G' to see if you can connect? I understand it wouldn't be ideal if you wanted data as well, but you would be able to make calls and send/receive texts. You should also be able to use data on those networks.

  Have you tried to remove and re-insert the SIM -- just to make sure it is seated properly?

  Did you have any previous roaming blocks on your account? For example, had you ever lost a phone or had one stolen?

Hope this helps 

Cheers

[FidoAmanda]

Hey chickee!

Where are you travelling?

Are you unable to connect to a network at all or are you connecting but just not able to use voice and sms?

Let us know!