I am trying to change my plan to $40 4GB plan. I have waited FOUR hours for their replies on all the contacting tools available, live chat and facebook messager and customer hotlines are all unresponsive. I also left messages on FB messenger hoping someone will answer me tonight or tomorrow morning. Fido stores are giving handouts saying they will not help you to change plans in store. Please help.
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So sorry for not being able to get back to you sooner. We've been quite popular lately so the wait times have been longer.
Do you still need help? Let me know.
Hello I want cancel my account untill this month(Nov).
I called call center but they so busy..
I can I don? I don't have a long time in here
Pls help me. how to do!
I want last pay and cancel
My sentiments exactly. Being extra busy for this extended period of time is aweful customer service. No help at any of the booths does not make it any better. i know they are are a no frills carrier of Rogers and I will give up somethings for monthly savings but not having the ability to address billing or other important concerns. This is not a good business strategy.