No network signal

[aliaboalsaud]

I have a Fido sim card and was using it perfectly until a week or 10 days ago. Since then, I struggle to find any network signal. This happened to me and my wife which is kinda strange because both our lines were working perfectly.

We both have Samsung Galaxy S2 LTE which is unlocked. No changes in the phones, settings, or area was made so that can't be the reason. I find it very inconvenience and I can't even call Fido because I have no signal most of the times.

Has anyone encountered this issue recently?

[aliaboalsaud]

This is the most typical problem customers face, they signed on to a new phone and/or wireless carrier without any thought of the most important factor, reception.

Your problem is 2-fold, on one end you have to consider network coverage of your wireless provider, its no point to join the company when they advertise 99% canadian population coverage when you happed to live in that 1% area. Luckliy for you I have a solution for you. Chatr and Fido share the exact same 2G, 3G networks.  When you joined Fido with your Nexus 5 you proboly switched to the LTE networks which resulted to your poor reception, if you claim good coverage with Chatr, you can configure your phone to only work on the 3G network. You should now have the same reception as when you were with Chatr.

The other end you have to consider the phone. Today's market people go for the fancy display and fast cpu and disregard the most important function of the phone, reception.  Standing at the same location with the same network, different phones will give you different levels of reception.  Nokia may make the worst smartphones, but they make the best reception phones.  If your area is constantly getting bad reception you might want to get a phone with good antanna.

[DebbzDen]

I need service Fido. Going on 3days now. Not even a email. Just no service. Very disappointed Fido. We pay for service. We shud get service.

[FidoMaria]

Hi @DebbzDen!

Where are you located? Have you already contacted us for troubleshooting?

[cgiwmh]

Hi,

I have very bad or no signal in my area the postal code is L6A0W5

When this issue will be fixed ?

[FidoStephane]

There are no reported issues in that area. Please contact our technical support at 1888 481-3436 for testing.

keep us posted

[cgiwmh]

I have few fido devices, and got the same issue, low signal when I am at home,

other providers works fine like Telus or Bell, in the same situation, I am considering to change provider since I cannot use my mobile phone when i am at home , this is the reason that I am trying to use this form , to try to solve the issue first and if it impossible (wich is possible to other providers ) than I will consider the next steps , thank you for the answer but this is not solving my issue.

[JayGa]

The same issue here.. I switched from Chatr wireless to Fido last month and considering to switch back.

The network strength and the consistency of the Fido network is very very poor in my area. (Brampton). In side my house it is always no signals or one bar very rarely. Most of people calling to me says they only directed to voice mail 9 out of 10 times due to the poor signals. Also, I have checked outside where I got only 1 or 2 bars of signal. All of this issues happens even with the brand new "Google Nexus 5" phone. But, the LTE mobile internet is super fast and available even if there is no network signal. I could not understand why this happens. But, totally frustrated after the switch and thinking about to move other careers. 

Could someone explain me with what is going on with FIDO network broadcast? Thanks.  

[Wufai · Accepted solution]

This is the most typical problem customers face, they signed on to a new phone and/or wireless carrier without any thought of the most important factor, reception.

Your problem is 2-fold, on one end you have to consider network coverage of your wireless provider, its no point to join the company when they advertise 99% canadian population coverage when you happed to live in that 1% area. Luckliy for you I have a solution for you. Chatr and Fido share the exact same 2G, 3G networks.  When you joined Fido with your Nexus 5 you proboly switched to the LTE networks which resulted to your poor reception, if you claim good coverage with Chatr, you can configure your phone to only work on the 3G network. You should now have the same reception as when you were with Chatr.

The other end you have to consider the phone. Today's market people go for the fancy display and fast cpu and disregard the most important function of the phone, reception.  Standing at the same location with the same network, different phones will give you different levels of reception.  Nokia may make the worst smartphones, but they make the best reception phones.  If your area is constantly getting bad reception you might want to get a phone with good antanna.

[T1000]

Similar situation here. I recently changed from Telus 2 months ago. I am getting an inconsistent signal from full to no service in seconds. Barely getting 1 bar in places I get full while with Telus.I have an LG Nexus 4 and am in Glace Bay,NS. Am considering switching back even with the TAB that I have left. I switched because of the better price of the plans.

[ocmorgan]

We have this issue all the time in Niagara-on-the-Lake. Fido says there's nothing they can do about it. Very unimpressed with tech support! It's great to pay for monthly 'Emergency Service Only'. Not.

[BroadwayBully11]

I as well have been having this problem. I live on island Montreal and have had awful reception the past 3 days. No texting/calling/data.  I just switched from koodo to fido a month ago when I bought the iPhone5. Last night I was at a friends house who also has an iphone5 with fido, my phone was constantly switching from no service to one bar, while his was constantly at 4 bars. Anyone know what would be the best way to fix this?

[Shockteck41]

Mine is not working either in Sarnia Ontario.

[puravida]

I live in Cochrane AB and got no signal today.

Tried to get help from chat since I can't call 611 and the answer they have for me is well...call 611. But how do you do that if you don't have a home phone.

I live in one part of Cochrane and got no signal. My mom lives in another part of Cochrane and has no signal as well.

Being 37 weeks prego this is very frustrating...what if I needed to call someone to drive me to the hospital...now I got no signal and I can't. I'm sure that if more than one phone is affected it's not my phone that's the issue but the network.

Fido...aware or not of any issues in the area doesn't mean there isn't any. 

Very unhappy customer right now!!!

[puravida]

Turns out other people in Cochrane found out that there is technical issues in Cochrane right now...Better update your chat people fido...

[TamB]

I too am having this problem with my phone and I have a Samsung Nexus. It was working fine and then yes about 2 weeks ago I seem to struggle to get a signal and when I do its maybe one bar. Its becoming very aggravating and also the fact that when I don't have any signal its making the phone work harder to connect to the network, thus draining the battery faster. So any help with this would be great...and quickly.

[FidoStephen]

Hi aliaboalsaud,

I'm sorry to hear about this. What area do you live in / where is this happening?

[aliaboalsaud]

I live in Montreal and this happens everywhere. Downtown, indoor, outdoor.

I called Fido and they said that they can't find anything wrong with my account and suggested I visit a store. I went to the store and they clearly had no idea what  was wrong because all they did was to manually search for a network (which I had already done dozens of times) with no luck.

They gave me new sim cards then which made the problem go away for 2 days before it came back. Now, I have the exact same issue, no signal whatsoever. No call, text, or data.

As I mentioned before, I'm using unlocked Samsung Galaxy S2 LTE (SGH-I727) with both numbers and never had this problem before, no on Fido, nor on any other network. The employees at the store had no idea what's going on and tried to convince me that the problem is the phones because they are not Fido phones and tried to convince me to get Fido phones. This makes no sense because they were working perfectly until the problem started and no change was made to the phones, no updates, software, or hardware changes.

If the problem is with my phones, then I will have no option but to terminate my Fido account because I will not change my phones. Good thing I'm not under any contract. 

I need to know if this problem can be fixed or not in order to know if I should keep my Fido numbers or just move to another carrier.