No internet (ip address)

No internet (ip address)

No internet (ip address)

User292
I'm a Participant Level 1

No internet (ip address)

This is second time. I have no internet right now. After power outage my internet has been gone. When I call Fido I am told I cannot get ip address from tower. Last Friday happened same thing and all weekend gone without Internet which children got crazy.
If repeat another time I am going to cancel my internet service.

 

1 REPLY 1
FidoRachel
Former Moderator

Hey @User292, let's check it out! 

 

Have you tried rebooting the modem or unplugging the power adapter for a few seconds? Did you speak with our tech support team regarding this? What did you do the first time it happened? 

 

The more details we have, the better we can help Smiley