No help changing plan

No help changing plan

No help changing plan

hytweetie
I'm a Contributor Level 1

No help changing plan

Total waste of time today. got cut off after almost 4 hours on hold from my phone, now no chance reconnecting. Thought after that long at least a person would get to my call. I cannot view or change anything online for a plan upgrade. Chat and all social media there is no answer. Way to go Fido. this after17 years with you sad.

3 REPLIES 3
hytweetie
I'm a Contributor Level 1

Fido at least take customers numbers on a wait list for change in plans until the chaos is over rather than cutting us all off

 

FidoStephane
Community Specialist

Hey there @hytweetie

 

We're really sorry for the long wait times. If you're the account holder, you can change your plan yourself by following these instructions 

 

If you're still experiencing issues, let me know and I'll send you a PM Smiley 



chah91
I'm a Participant Level 3

You should double check. I tried but not seeing the $60 for 10GB plan anywhere. I also don't see $199 + $85/month for 10GB + Galaxy S8 Plan anywhere... It would definitely take some load off of customer service if they had these plans on the website for self-serve.