No customer service, no callback, 1 hour wait time?

No customer service, no callback, 1 hour wait time?

No customer service, no callback, 1 hour wait time?

Nanna
I'm a Participant Level 3

No customer service, no callback, 1 hour wait time?

I tried today contacting Customer Support for my Fido Home Phone. What a joke!

You are told the wait time for a callback is between 59 minutes and 1 - 1/2 hours.

I left my number, and went about my business when the FIDO 1-888 number "called back" - there was no voice at the other end of the line. Twice, that is. So, I'm supposed to consider they called back? Is this a bad joke or what?

I called again the 1-888 number, and I was told I'm being called back and I got a busy signal.

What a joke.

 

 

 

5 REPLIES 5
flauw
I'm a Participant Level 3

Agree!!! BRUTAL WAIT TIMES AND BRUTAL CUSTOMER EXPERIENCE!! I worked at a call centre for over 5 years. I know what reps can/can't do and the fact that they refuse to go back into your account and follow up is ridiculous. I had one rep tell me that she wouldn't know where sahe would be in 1 month so could do it but wouldn't guarantee it. BRUTAL

Hey @flauw, welcome to the Community!


We've been super popular with our Boxing Week promos, and we're sorry for any delays in contacting us.

 

I've replied to your other Community post and also sent you a PM in order to help out Smiley


See you there! 



FidoStephane
Community Specialist

Hey there Nanna, 

 

We're really sorry about the long wait time. We're really popular right now. 

 

As for the call back with no voice, I'm not sure what happened there. It must have been some technical glitch. 

 

What support do you need with your home phone? I'm sure the Community can help Smiley



Nanna
I'm a Participant Level 3

Thanks for the reply, I had a billing question that I managed to resolve today by speaking to a live person, and this was the reason I couldn't get a solution online or in this forum. I presume that Fido was innundated with calls during Black Friday & Cyber Week.

FidoManuel
Former Moderator

Glad you got this resolved Smiley We've been quite busy lately! Thanks again for your patience!