No account holder access on Fido.ca

[LukeW]

Hi, I want to check my billing details, but it prompts that "For privacy reasons, billing details are only available to the primary account holder. If you’d like to view billing details please contact this account’s primary account holder."

I'm holding this account, what can I do?

[LukeW]

Welcome to the Community @LukeW!

Although you are the account holder of your account, it seems you don't have account holder access to Fido.ca

Do you use your e-mail or phone number to log in?

If you use your number, then you must register with your e-mail and set it up as an account holder. Just head over to Fido.ca and click on REGISTER NOW in order to do that

If you log in with your e-mail already, then we'll have to look into it on our end.

Let us know!

[FidoNick · Accepted solution]

Welcome to the Community @LukeW!

Although you are the account holder of your account, it seems you don't have account holder access to Fido.ca

Do you use your e-mail or phone number to log in?

If you use your number, then you must register with your e-mail and set it up as an account holder. Just head over to Fido.ca and click on REGISTER NOW in order to do that

If you log in with your e-mail already, then we'll have to look into it on our end.

Let us know!

[LukeW]

I log in with my email.

[FidoNick]

Thanks for confirming!

I'll send you a PM so we can take a closer look at things. See you there

[MyName2]

I have the same issue - login via email, but no account holder information, could you please take a look?

[FidoPhilippe]

Hi @MyName2!

I'll send you a private message so we can take a look with you.

Talk to you soon!

[miming]

Hi there,

I also have the same issue. Can you please help figure it out? 

[FidoJo]

Hey @miming! 

Welcome to the community🙂

Have you tried the steps my colleague FidoNick suggested? 

If it's still not working, we'll be happy to have a look at the details! 

You can contact us here or we can send you a PM! 

Let us know!

[miming]

I login via my email, but it still says 'For privacy reasons, billing details are only available to the primary account holder. If you’d like to view billing details please contact this account’s primary account holder'.

Thanks.

[FidoJo]

Oh no! Let's have a look at the details. 

We'll send you a PM shortly!

Talk soon!

[thbui]

Hi,

I have the same issue.

Could someone can have a look at my account?

Thanks,

[FidoSaad]

Hey there @thbui,

Welcome to the community

Sending a PM your way so we can look into it, talk to you soon!