New to Fido?

New to Fido?

New to Fido?

Community Manager

New to Fido?

Hey everyone,


Welcome to Fido! Your one stop shop to everything awesome! Now let’s get you hooked up. Speaking of which, have you activated your Spotify Premium account? Don't miss out! Click here for easy instructions on how to activate it!


Here’s some important info to read over (seriously, read it, it’s probably important).


Your first Fido bill

You’ll see prorated charges on your first bill.


If you have a 2-year agreement

  • If you downgrade your plan category (e.g. Medium to Small) during the course of your agreement a downgrade fee will be applicable.
  • If you cancel before the end of your agreement, a Device Savings Recovery Fee is applicable.

Porting in your phone number?

My Account and Online Billing

  • We’ll send you an email to register for My Account on soon. To complete your registration, click on the link in the email within 5 days.
  • You’ll get your first bill through Fido My Account if you registered for online billing. If you didn't register for online billing, you'll get your first bill by mail.
  • To view / monitor your usage, you can log into your My Account from your device or on
  • Not registered to Online Billing? You can still go to and register to My Account to manage your account online and view/monitor your usage.

Brought your own phone to Fido?

If you did not order a phone with a 2 year agreement at the time of activation, you won’t be eligible to purchase a phone with subsidy for the first 90 days. You will only be able to buy a device at full price (without agreement). Want to set up your device? Click here for Fido’s APN settings.


If you also subscribe to these services you may want to have a look at:


Fido Home Phone

  • The Fido WHP device uses a specific SIM card that is provided with the device.
  • Simply connect your own home phone to the device to make it work.
  • Eligible Fido Mobile postpaid customers (Aka, monthly customers) get exclusive pricing on Fido Home Phone services. If you ever decide to cancel your mobile service, the price of your home phone service will change.

If you have any questions at any point, don’t hesitate to search or ask the Community!