New sim card activate

Service interruption


An update for our valued customers: We know you depend on us and on April 19, we let you down - for this we are truly sorry. You won’t be charged for your wireless services that were impacted on Monday, April 19. A credit equivalent to that day's wireless service fee will be applied to your May bill. This will be done automatically & no action is required by you.

Click here to read more

New sim card activate

New sim card activate

Ja19
I'm a Participant Level 1

New sim card activate

I am not able to use mobile data and also there is no record how much text and talktime I use. I already get my bill

 

**Edited to add tags and labels**

2 REPLIES 2
FidoCharles
Moderator

Hey @Ja19

 

Welcome to the Community!

 

Is your Mobile Data active right now in your settings? What happens exactly when you try your mobile data, do you get any error message?

 

We'd need a bit more information! Is this regarding a monthly or prepaid number?

 



Hey @Ja19

 

Did you get everything up and running? Don't be shy to share with us Smiley