New phone cannot dial out or receive calls.

New phone cannot dial out or receive calls.

New phone cannot dial out or receive calls.

Scott54321
I'm a Participant Level 2

New phone cannot dial out or receive calls.

I just picked up my new phone from the Fido store and I cannot dial out or receive calls.
Needless to say I am extremely disappointed. Please text support to ###-###-#### asap. This is a joke!

 

6 REPLIES 6
KAPABLE-K
MVP

@Scott54321 You should not post your number on a public fourm.

 

Is text and data working on the phone? Did you try rebooting the phone?



Scott54321
I'm a Participant Level 2

Yes, yes and yes. What next?

I had the same issue a few days ago and the fix is Fido needs to reset the network on their end and you should be good.



Scott54321
I'm a Participant Level 2

They better do so in a hurry. This is a total joke. I will never buy from fido again.

@Scott54321 You will need to contact them and since your phone is not working you can try contacting them on live chat, Facebook, Twitter or a mod here can help you Live chat or messaging them on Facebook might be faster for you.



Hey @Scott54321

 

I am going to send you a PM so we can check this out. Smiley