New number for the same email address

New number for the same email address

New number for the same email address

Anne_2048
I'm a Participant Level 1

New number for the same email address

I had a Fido before, but I canceled it. Now I just got a new Fido number and I use the same email address that I linked my previous Fido number with. Now when I log in my account, it only shows my previous number, not the current one.
How can I fix it?
Thank you

 

 

2 REPLIES 2
FidoNick
Moderator

Hey @Anne_2048!


Was this resolved?

 

Let us know! We'd love to look into it with you if it wasn't. If it was, we'd love to know how so that other Community members can also be aware Smiley

 

 



FidoPierre
Moderator

Hey @Anne_2048

 

Welcome to the Community. Smiley 

 

Can you tell me if you had the chance to try logging in from a different browser? You're using your email address as a username to log in? 

 

Once you're logged in and click on your number next to ``My Account``, do you see an option to switch between your cancelled and active number?