Never sent email to pay bill

[Isabella95]

Fido always sends me an email long before my bill is due and I never got one. I kept checking my email because I was expecting it.. So I long onto my Fido account and it was due 2 days ago! I've never paid late... This sucks. Anyone else had this problem this month?

[Spierce]

I'm having the same problem. I haven't recieved and email for my last 2 bills. It's not going to my junk folder.

Please advise!

[FidoAlyson]

Hey @Spierce

Are you able to login to Fido.ca? Did you verify the email address?

[Spierce]

I'm not too sure how to do that. 

I've logged onto the site, and my email is listed in My Account details.

[FidoAlyson]

Looks like it's all set then.

I'll go ahead and send you an PM to check it out on my side.

Talk soon

[Isabella95]

Yes I checked my junk box. I only have one email address. I'd like paper bills please.

[FidoKenny]

@Isabella95

Let's take a look at all that together. I can help you with that.

I'm sending you a PM to get this looked into

Talk to you soon.

[FidoKenny]

Hey @Isabella95 and welcome to the Community

That's doesn't sound right. You should still be able to get your email notifications.

Are you still using the same email address?

Also, did you get a chance to check your junk mail inbox to make sure it was not sent there?

Let me know