Negative balance on final bill

Negative balance on final bill

Negative balance on final bill

jamperson
I'm a Participant Level 2

Negative balance on final bill

I left Fido back in July 2017. By August 2017, I was getting a final bill with a negative balance on it.

Reading through the forums, seemed that the standard course of action at the time was to wait for a cheque to be delivered for this credit. However, it's now October, and I'm still getting these final bills with negative balance, and no cheques in the mail.

 

I tried to contact Fido account services via phone, but since I don't have a Fido number anymore, I couldn't get in touch by phone.

 

How would I get my refund?

 

3 REPLIES 3
FidoCharles
Moderator

Hey @jamperson

 

Welcome to the Community!

 

How did you make your last payment, was it by credit card or through your bank?

 

You can definitely contact us regarding this

 

Or if you prefer, we could also send you a PM on here?



jamperson
I'm a Participant Level 2

hello Charles

 

I got in touch with somebody on twitter. thanks for replying!

 

 

Thanks for the update!

 

Sounds good, hope everything was sorted out Smiley