Negative account balance, positive bill balance

Negative account balance, positive bill balance

Negative account balance, positive bill balance

SOLVED
jonschurman
I'm a Participant Level 1

Negative account balance, positive bill balance

Hi, I have a negative account balance of -$71.50 and a bill balance of ~$128. I believe this is because I crideted $200 to my account recently. Can I view my payment history and investigate what is going on? Will this transfer automatically?  

 

 

 

Accepted Solution

Re: Negative account balance, positive bill balance

Solved by Former Moderator FidoMaria

Hi @jonschurman & welcome to the Community! Smiley

 

If you made an overpayment, the negative balance will be credited on your next month's bill.

 

To check out your payment history, you'll simply need to log into your account, select Billing & Payments, and then click on Payment History, next to Payment Method Change.

 

Hope this helps!

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1 REPLY 1
FidoMaria
Former Moderator

Hi @jonschurman & welcome to the Community! Smiley

 

If you made an overpayment, the negative balance will be credited on your next month's bill.

 

To check out your payment history, you'll simply need to log into your account, select Billing & Payments, and then click on Payment History, next to Payment Method Change.

 

Hope this helps!