I received an email "fido bill is ready" a week ago. And it said my total bill was $59.26 due by Jan 7th, but I couldn't make a payment. I guess cause my account balance was negative. I have -$53.74 balance account at this moment, whenever i tried, it atumatiaclly added the amount I would pay to $53.74 something like becoming -$113.00 (59.26 + 53.74). Please let me know how to solve it...
sorry about my bad English
Solved! Go to Solution.
Welcome to the community🙂
Since the account is already in negative, the payment is not required. A credit balance is usually put towards the next invoice.
Hope it helps!