Negative account balance and making a payment

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I'm a Participant Level 1 kimin
I'm a Participant Level 1

Negative account balance and making a payment

Hello!

I received an email "fido bill is ready"  a week ago. And it said my total bill was $59.26 due by Jan 7th, but I couldn't make a payment. I guess cause my account balance was negative. I have -$53.74 balance account at this moment, whenever i tried, it atumatiaclly added the amount I would pay to $53.74 something like becoming -$113.00 (59.26 + 53.74). Please let me know how to solve it...

sorry about my bad English

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Re: Negative account balance and making a payment

Hey @kimin

 

Welcome to the community🙂

 

Since the account is already in negative, the payment is not required. A credit balance is usually put towards the  next invoice. 

 

Hope it helps!

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Re: Negative account balance and making a payment

Hey @kimin

 

Welcome to the community🙂

 

Since the account is already in negative, the payment is not required. A credit balance is usually put towards the  next invoice. 

 

Hope it helps!



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