Need a fido rep to contact me!

Need a fido rep to contact me!

Need a fido rep to contact me!

Suzysays
I'm a Contributor Level 1

Need a fido rep to contact me!

Hi, 

 

I called and posted about my line yesterday.  Im paying more than what  you guys offered which is completely  messed up.  My contract is up and I think its time to switch unless you can offer me something.

 

This was my post from yesterday:

Hi,

 

 I saw that 10 GB fido plan is being offered for 60 dollars and thats less then what I pay now. I have 4 lines  and last month  I added  the new line. One of my current plans ended and I  wanted to switch to that plan, I called fido a few days ago and they put me on hold forever and  I had to go out of town so I gave up and hungup. I returned  today and I called fido and the rep said they cant offer that because it expired.  Freedom is still offering this for US and Canada for $50 with 10GB.. can you do something about this or is it time for me to switch this line? 

 

Also I asked to speak to the loyalty department  and your reps are claiming that they are the loyalty department. I know this is not true beacuse I have dealt with this for my 4 lines  and my dads 2 lines. 

 

 

3 REPLIES 3
FidoMegan
Former Moderator

Hey @Suzysays

 

That offer was for a limited time and is no longer available. If you'd like us to look into your other options feel free to contact us here.

 

Thanks! 



Suzysays
I'm a Contributor Level 1

Megan,

 

I want you to tell me how to much it will cost for me to buy out the 2 remaining lines I have on my account. I called Virgin and they are giving me 10GB for $56. So yes, I'm moving all my lines. Im sick a tired  of the customer service here. Everytime fido does something  good for me.. you guys ruin it the next time around. 

 

Im giving fido one last chance to figure something out for me. 

 

FidoStephane
Community Specialist

Hey there @Suzysays

 

We're really sorry to hear you're planning on porting out your lines. I'll send you a PM so we can go over your options together. 

 

Chat soon!