My old sim number is invalid

My old sim number is invalid

My old sim number is invalid

Zapazol
I'm a Participant Level 1

My old sim number is invalid

I am trying to register my new phone I received today from Fido. But the web site site keeps disallowing me to update my SIM. Keeps saying "Oops! Your old SIM number is invalid." I am entering the old SIM number properly but this glitch is preventing me from using my new phone. I have tried two different browsers and get the same result. Any suggestions?

3 REPLIES 3
FidoAmanda
Former Moderator

Hey Zapazol! 

 

That's definitely odd. Looks like we'll need to take a closer look at this by accessing your account. 

 

We'll send you a PM shortly to get things going. 

 

Talk to you soon. 



murphy2
I'm a Participant Level 1

Know that both my sim numbers are right.

Hey murphy2!

 

Welcome to the Community! 

 

Just a heads up that I moved your post to this thread since it's about the same thing. 

 

I'll be sending you a PM soon.