This is THE place to find answers, ask questions and share advice. Register now to join the conversation!
We’ll help you get started, and be sure to check out the Library; your go-to for how-tos.
Hi There,
i want to share my very bad experience , i have been with Fido for over 6 years and have 2 lines and was thinking of getting home internet . I upgraded my plan and got a new i phone 8 plus as a part of the new plan , after i received he phine i discovered it was defective ,so i called Fido and they said they would exchange it for me , after another 3 days i received a package and when i opened it i discovered it was a refurbished phone not a new one , called Fido again and they said it is a mistake and i have to send back the refurbished one in order to process the new one , so i did that and called again to get the exchange peocessed then all the problem started , calling every day at least 3 times and every agent answers me differently and no one can do it , and every agent has a different answer , and till now i can not replace the defective unit and has no answers from Fido
Hey @mookie2,
This definitely doesn't sound like the kind of experience we want any of our customer to have to go through.
I would like to take a closer look into this with you so I'll send you a PM so we can check it out together.