My bill shows texts charges

[dennisgmiller]

My bill shows $3.50 in sms and mms charges.  I did not send anything on the tablet data plan.  I would like a credit or proof that somehow I sent texts

[FidoCatherine]

Hi there @dennisgmiller

Thanks for reaching out to the Fido Community. 

It's indeed possible to send texts, or picture/video messages from a tablet.

By doing a quick search on google, here are the simple steps to do so: 

1- Find "Gallery". Click the menu icon, then click Gallery.

2- Find picture or video clip you want to send. Go to the right folder. 

3- Select method of sending. Click the "share" icon.

4- Via email. Tap Email...

5- Via Gmail. Tap Gmail...

6- Via MMS. Tap Messaging...

Charges wouldn't apply for picture/video messaging if none were sent from the device. You can see the details listed on the invoice directly.

To view or print your detailed online bill:

- Log into MyAccout

- Click on "Billing & Payments"

- Select the month you'd like to see in the drop-down list

- Scroll down & click on "Save this bill (PDF)"

[dennisgmiller]

Sure it shows 12 messages sent but it does not show to whom or where and my device shows oinly 3 messages sent via my other provider not via fido.  Detail of how many messages but not where or whom is not really detail.

[dennisgmiller]

Ok, discussed elsewhere and found the texts were sent but none of the numbers after a test today, received them so the charges have been removed and voice and text have been setup to be blocked!  Great service.

[FidoRanya]

Glad we were able to sort this out! Thanks for keeping us posted @dennisgmiller