My Spotify Premium switched to the free version

My Spotify Premium switched to the free version

My Spotify Premium switched to the free version

SOLVED
Meryte
I'm a Participant Level 2

My Spotify Premium switched to the free version

Hi there,

 

I activated my free spotify premium promotion at the July 14, 2018. The promotion was a 6 months free premium plan. Therefore good until December.

Everything was good until today. It automatically switched to the free plan. I tried loggin out and login in. But it still stays at the free plan.

I've never subscribed to a premium plan before. Also on the confirmation message I received from Fido in July when i first activated it,  it clearly stated a free premium plan for 6 months.

 

Is there a solution to fix this?

 

Thanks

Accepted Solution

Re: My Spotify Premium switched to the free version

Solved by Moderator

Hey @Meryte!

 

Welcome to the community. Smiley

 

We'd have to take a look a your account to see what's up with that. You can either contact us here or I can send you a PM.

 

Let me know which you prefer.

View solution in context
3 REPLIES 3
FidoPhilippe
Moderator

Hey @Meryte!

 

Welcome to the community. Smiley

 

We'd have to take a look a your account to see what's up with that. You can either contact us here or I can send you a PM.

 

Let me know which you prefer.



Meryte
I'm a Participant Level 2

Hi FidoPhilippe

 

Sure PM is good.

 

Thank you

Sure thing! Sending you a PM right away Smiley


See you there!