My Huawei P10 Hotspot is disconnecting from the client device

My Huawei P10 Hotspot is disconnecting from the client device

My Huawei P10 Hotspot is disconnecting from the client device

tarekahf
I'm a Contributor Level 1

My Huawei P10 Hotspot is disconnecting from the client device

I turn on Hotspot on my Huawei and connect from HTC ONE M9 using WiFi... Then it'll disconnect and reconnect every few minutes.

No matter what I do such as changing the Hotspot settings , it'll be the same result.

Please help.

Tarek

 

 

5 REPLIES 5
FidoCatherine
Former Moderator

Hi there @tarekahf

 

I hear what you're saying! To be honest though, there's no obvious reason why a hotspot connection issues would be "sporadic" (occurring at irregular intervals). 

 

Could you try a regular power-cycle please? Smiley

 

Turn the phone Off, remove the SIM card, put it back in, turn the phone back On, 

 

Once that's done, let me know if the issue persists! Thanks again. 



FidoMegan
Former Moderator

Hi @tarekhf 

 

Welcome to the Community! Very_Happy 

 

Does this happen when you connect to any other device? 



tarekahf
I'm a Contributor Level 1

It only happens when I set up hotspot on my Huawei P10 and if I try to connect any other device to my Huawei P10. Mind you that I have never experienced this problem with my 3 old HTC devices

Hey @tarekahf

 

Thank you for sharing these updates. Can you confirm if you already tried resetting the phone to its factory settings and giving it another try? 

 

 



tarekahf
I'm a Contributor Level 1

I just got the phone few days ago?!!! I am not going to reset the phone, as this is a very painful process.

 

Please suggest other troubleshooting steps...

 

Tarek