My Fido Account

[Preferscats]

Hi,

 After succesfully logging onto my Fido account on my new phone, (replacement for Nexus 6P, that was stolen last weekend) I was no longer able to; despite still being able to on desktop. Now changed password, still can not access. What is the problem? Would like sone tips for new phone too, please Huawei P10. Thanks

[FidoKenny]

Hey @Preferscats and thanks for reaching out  

Sorry to hear you had your phone stolen.

Do you get any error message when you try to access your account from your phone?

[FidoRanya]

Hey @Preferscats ,

Let us know if you still need help with this .