My 6-month old LG G4 just died warranty?

[will2km]

It couldn't get better than this... I just arrived in LA and was about to drive to my hotel and my G4 just died. It stucked at the bootup screen with no response at all.

I haven't rooted/jailbroke/unlocked the phone, only a factory update from LG for Android, which was in Feb or March (don't remember).

Have been waiting for half an hour for a live chat without success...

EDIT: What ironic is the screen says "Life's Good"...

[will2km]

Hi K,

Thanks for the info and hope. 😆 However, it didn't help in my case.

I did a search for bootloop and G4, and confirmed hardware reset wouldn't help in this case.

https://www.youtube.com/watch?v=9Flg3nZr6nU

But thanks any way. I talked with a rep and since my phone is still under warranty, all I need to do is to drop it off at a FIDO store for repair.

[FidoAmanda]

Hey will2km!

We're you able to reach a rep?

Do you still need help with this? 

Have you tried pulling out the battery and trying to turn it on again?

Let us know! 

[will2km]

We're you able to reach a rep?

No. I stuck at " Connected. A Fido representative will be with you shortly (and by shortly I mean never)" page on live chat.

Do you still need help with this? 

Yes

Have you tried pulling out the battery and trying to turn it on again?

I did, several times.

[KAPABLE-K]

@will2km I know LG G4 have  bootloop problem and LG admits it and will fix it. 

If your it just stuck at the boot screen then a hard reset might fix it, if you want to try it then do this.

Step-1

• Turn off your LG G4 or take the battery out and insert it again.

Step-2

• Now press and hold the Power+Volume Down button together for few seconds.

Step-3

• When the LG logo appears, quickly release the Power button for a second and again hold the Power button.

Step-4

• After that a Factory Hard Reset Menu will appear and then release all the buttons.

Step-5

• Now Press the Power button to begin and again press it to confirm. Your LG G4 will factory reset now and automatically restart. Wait for few seconds and All Done!!

[will2km · Accepted solution]

Hi K,

Thanks for the info and hope. 😆 However, it didn't help in my case.

I did a search for bootloop and G4, and confirmed hardware reset wouldn't help in this case.

https://www.youtube.com/watch?v=9Flg3nZr6nU

But thanks any way. I talked with a rep and since my phone is still under warranty, all I need to do is to drop it off at a FIDO store for repair.

[jwhit86]

I also am having the exact same issue with my G4 - I'm still under warranty tho for exactly more 6 months, I've literally tried everything to revive it but it now doesnt even turn on   - I msgd LG support about it and they said it sounded like a known bug/hardware defect and it would need to be repaired.

can I drop my phone off and any fido location or does it have to be where i bought it? and is there a cost to send it away for repairs?

thanks!

[FidoMaria]

Hi @jwhit86!

If you're still under warranty, you can go to any Fido store to have it sent out for repair. It takes a maximum of 10 business days, and you can get a loaner phone with a $50 deposit should you need one.

Hope this helps.

Cheers!