Moving from Standard Plan to Smart Plan for loyal customers

[SyedJ]

When I entered in Canada a permanent I chose fido as my 1st plan. Now my contract is going to expire and I checked from customer support and they offer me a 50$ smart plan being a loyal customer. He/ She gave me a reference number as well. Today I contacted them and they offer me the same plan for $55. I do not want leave Fido because I am quite happy with their services but it is not fair to quote $50 and then certainly change to $55

[SyedJ]

Nothing new in PM

[SyedJ]

Hi, I want to know how a user will know if there is any new plan is there for loyal customers? Should we call daily

[FidoTerry]

Hey SyedJ, our plans often changes so we have no way in knowing. The best option is to keep on eye out on Fido.ca for a plan that catches your eye.

[SyedJ]

There's no solution provided in private messages. Thanks Terry

[FidoTerry]

We will talk in private and verify your options from there SyedJ.

[FidoRanya]

Hey SyedJ, 

Welcome to the Community  

We'll be more than happy to help. I'll need to take a look at your account first, I'm going to send you a PM very soon so we can fix this!

[SyedJ]

Problem is still the same. No proper guidance for current users

[FidoTerry]

Just replied to your message in private. We can check your best options from there.