Monthly plan change

[Hovo]

I want to change my plan

[Hovo]

@Hovo you are able to change your plan online. Here are the steps:

1. Go to Fido.ca and sign in to My Account
2. Select the phone number for a plan change
3. Click on Change Plan under My Plan to initiate the plan change
4. Review available plans by using the arrows. Choose a New Plan and click Get it
5. Scroll down to Manage Existing Add-on's to Remove add-ons that are no longer needed
6. Scroll down to Choose your new add-ons. Click Get it to add a new one
7. Scroll down to Check out to confirm the plan change
8. Review your Order by scrolling down. Check the Terms & Conditions box and click Complete Order
9. Review the Order Confirmation page

If you have any problems or need further assistance you can always reach out to Fido through any of their contact options listed here.

[KAPABLE-K · Accepted solution]

@Hovo you are able to change your plan online. Here are the steps:

1. Go to Fido.ca and sign in to My Account
2. Select the phone number for a plan change
3. Click on Change Plan under My Plan to initiate the plan change
4. Review available plans by using the arrows. Choose a New Plan and click Get it
5. Scroll down to Manage Existing Add-on's to Remove add-ons that are no longer needed
6. Scroll down to Choose your new add-ons. Click Get it to add a new one
7. Scroll down to Check out to confirm the plan change
8. Review your Order by scrolling down. Check the Terms & Conditions box and click Complete Order
9. Review the Order Confirmation page

If you have any problems or need further assistance you can always reach out to Fido through any of their contact options listed here.

[nick67]

Hello, is there any fee(s) associated with changing your monthly plan by phone or in-store? That is, if I don’t change my monthly plan online, I’m not going to be hit with a fee simply for phone support making the change for me?

I understand if I downgrade to lower tier plan (e.g. Medium -> Small) I will pay a downgrade fee. I want to know if I change my plan by phone support, am I charged any kind of “transaction fee”?

Thanks in advance

[FidoJulien]

Hey @nick67!

There's no fee to change your plan with customer service!

You can change it using any of the options you'll find here!

Alternatively, we can send you a PM so we can do it together!

Let me know what you'd like to do!

[nick67]

Thanks @FidoJulien, appreciate the speedy reply

[FidoJulien]

You're welcome, @nick67!

You know where to find us if you need anything else!