I currently subscribe to the "By the Month - Talk & Text for 15¢ plan" .
It used to be for 10¢ but was raised last year. The plan serves my needs well except for the 50% price increase last year.
The late last year, I added a text add on as I was starting to use text messaging more often. When I added the Text add-on, it was Canada and US. Then in December I noticed I was getting charged for US text messages and noted the change in the add-on that US messages was moved over to International texting. But I decided I would stay loyal to Fido.
Then I noted on your revamped website that that my plan includes unlimited Outgoing Texts (Canada to Canada) but you continue to take $5 a month off my balance for the add-on. There is no ability for me to cancel the add on from the website and when I called 611, the rep simply told me the website is wrong and would not do it, but offered to move me to a new plan that costs more and doubled my per minute rate from 15 cents to 30 cents a minute.
Why would I want to increase my calling rates by 150% from what I was paying in January of last year?
Is your website false advertising? If the site is correct, can I have the text add-on removed?
I manage the cell phones for multiple accounts in my family. Any additional charges in our overall phone usage, would make Fido no longer our most economical cell service provider.