After only a few months the Fido modem is dying a few times every day. The internet connectivity is completly lost, and it needs an unplug to restore functionality for a few hours, until it dies again.
Is there an option to use an enterprise grade modem rather than these silly home grade cheapo devices? The hardware ruins an otherwise good service.
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It's unfortunate that you are experiencing issues with the modem. The service will only work if you have it hooked up to the Fido Internet modem.
I'll send you a PM so we can take a closer look into this together.