Missing text messages

Missing text messages

Missing text messages

Qwikk
I'm a Participant Level 1

Missing text messages

I have been having an issue laltely where I am not getting all text messages. People are wondering why I haven't texted them back, and showing me messages they have sent, but I have not received. It's not happening for all messages, only from some people. I also don't get notifications on my phone alot of the time when I do receive messages. I have an Asus Zenfone 3 Laser, running on Marshmallow. People trying to send messages are sending from both iPhones and Android phones. Thanks for your help 

 

 

 

3 REPLIES 3
_Jay_
I'm a Participant Level 1

Hey,

 

I'm having the same issue with my ZenFone 3.

 

Fido said they see the messages I missed on their system, but I didn't receive them. Did they have a solution for you?

 

I've switched back to my old phone last 2 weeks to see if same thing happens, and I'm not missing messages anymore(that I know of).

FidoAmanda
Former Moderator

Hey _Jay_!

 

Welcome to the Community!

 

Sounds like your Asus Zenfone 3 was likely the cause in that case.

 

Did you try any other tests when using the Zenfone? For example, were you using the stock messaging app?



FidoSamantha
Former Moderator

Hey @Qwikk!

 

Welcome to the Community Smiley 

 

To look into this, I'll need access to your account so I'll send you a PM and we'll get started.