I bought two numbers under my name about a week ago. When I login to my account profile I see the bill for two numbers, no problems with that. But when I go to the Services tab I can only see one of my numbers in the dropdown list. I need to see all my numbers here because without statistics I can't make an informed decision about chaning fido plans.
Please, refer to the screenshots below to see what I mean.
I did call support but the person who tried to help me only suggested to wait until my bill arrives. So here we are, I can see the bill for both of my numbers, but statistics are shown only for the first. I would really appreciate if someone could suggest something.
Solved! Go to Solution.
Hi, thank you for your warm welcome to this community.
I do hope that such minor problem concerning user permissions will be solved while I'm still alive. I will write a will with my fido login and password for my grandchildren though, just in case.
Hi @afterthefact I did find the messages, thank you. Samantha mentioned a few weeks ago that there is some mysterious solution and she would talk to me soon. Unfortunately, promising to solve the problem does not solve the problem itself. And my understanding of "soon" is probably different from Samantha’s. I decided to let you know after about 3 weeks that this issue is still present and it was not dealt with. I have a very simple request: “can I, please see my second number's statistics on the website?”
I understand that you are probably experiencing some technical problems with the system. Is it a widespread problem or is it just my case? How did it even happen in the first place? Was it some mistake on my part? How many days does it usually take to solve it? Are there any other ways to solve this problem? Maybe Fido can provide me with another number that will actually be seen on my profile page.
In any case, I feel like I have no control over my second number’s statistics. I have no understanding when the problem is going to be resolved and I think that it might be easier to switch a mobile operator. What would you do if you were me? Would you wait another week or two? I have a feeling that it will not be resolved even after another month. Please, correct me if I’m wrong.
Oh, I forgot to tell you Someone called my second number from Fido and asked for a completely different person. It was probably a previous owner. Seriously, guys?
Hey @Zerg00s, can you try to register as a new user please? On the log in page, simply select Register Now next to New to Fido?
Let me know how it goes.
Hi Rachel! Thank you so much! It actually helped.
I've registered a new account using the same details.
Now I can see both of my numbers' statistics.