Marshmallow taking forever to arrive...

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I'm a Contributor Level 1 ryanl
I'm a Contributor Level 1

Marshmallow taking forever to arrive...

Marshmallow coming in June...

Marshmallow coming soon...

 

Bull.

 

And this topic will be solved NOT when a FidoSomebody gives platitudes (I understand this is all Fido is capable of); it will be solved when I have up to date software on my phone.

 

I remain thoroughly disappointed with this company...

 

 

 

Accepted Solution

Re: Marshmallow taking forever to arrive...

Hey everyone,

 

Marshmallow has been rolled out to all of our Axon phones. Enjoy!

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Message 1 of 61
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Former Moderator FidoTerry
Former Moderator

Re: Marshmallow taking forever to arrive...

Welcome to the community @carey_76! Smiley

 

Just to be sure, you're not able to update to Marshmallow on your phone settings? 



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Message 46 of 61
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I'm a Participant Level 2 carey_76
I'm a Participant Level 2

Re: Marshmallow taking forever to arrive...

Nope.  Contacted chat support when it wasn't working, was confirmed that the info posted to the OS update page was for the Axon pro, not the non-pro which is what Fido caries.  So 5.1.1 is it (and at this point likely all it will get I imagine).

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Message 47 of 61
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Former Moderator FidoTerry
Former Moderator

Re: Marshmallow taking forever to arrive...

We will need to look into this and check out what's going on. Thanks for flagging this to us. Smiley 



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Message 48 of 61
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I'm Qualified Level 2
I'm Qualified Level 2

Re: Marshmallow taking forever to arrive...

@carey_76 if you just got the phone you're probably still within the time (and usage) limit to return it and pick another one.

 

It doesn't solve the root problem (apparently faulty information on Fido's web page), but it's a possible "workaround" to get a Marshmallow phone.

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Message 49 of 61
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I'm a Participant Level 2 fido6672
I'm a Participant Level 2

Re: Marshmallow taking forever to arrive...

I am not able to update my ZTE Axon through the setings app either. Is what is posted on the upgrade schedule an error or is the update actually coming?

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Message 50 of 61
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Moderator
Moderator

Re: Marshmallow taking forever to arrive...

Hey @fido6672

 

We're still looking into getting more information for these updates and we'll be sure to keep everyone in the loop as more info. becomes available! Smiley



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Message 51 of 61
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I'm a Participant Level 2 Brodie182
I'm a Participant Level 2

Re: Marshmallow taking forever to arrive...

Hie there,
I saw aa post of thee XDA forumsa yesterday that Fido hass started rolling outr the Marshmallow updates for thee ZTE Axon (non pro) on November 15.
The poster on the thread noted he owned 2 phones, but only 1 received the push, and I haven't seen anything on my phone yet either. any new updates?
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Message 52 of 61
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I'm a Participant Level 2 Hilts
I'm a Participant Level 2

Re: Marshmallow taking forever to arrive...

Hi I'm just bumping this thread as I would like an update in this as well.
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Message 53 of 61
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Moderator
Moderator

Re: Marshmallow taking forever to arrive...

Hey  @Hilts ,

 

Welcome to the Community :).

 

What exactly would you like an update on? 



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Message 54 of 61
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I'm a Participant Level 2 Hilts
I'm a Participant Level 2

Re: Marshmallow taking forever to arrive...

Sorry that was in reference to the previous post about the ZTE Axon Marshmallow update. The previous poster mentioned that the update was rolling out but I haven't seen it yet so am wondering when this might be expected.

Thanks
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Message 55 of 61
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Moderator
Moderator

Re: Marshmallow taking forever to arrive...

Did you take a look at the OS update schedule right here

 

ZTE Axon 6.0 Marshmallow at the moment, no further news for now Sad



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Message 56 of 61
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I'm a Participant Level 2 Hilts
I'm a Participant Level 2

Re: Marshmallow taking forever to arrive...

Yes I did see that thanks. However I am still on Android 5.1 and haven't received the 6.0 update yet so am wondering if this is just because it hasn't reached all customers yet.

Thanks
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Message 57 of 61
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Community Specialist
Community Specialist

Re: Marshmallow taking forever to arrive...

Hey @Hilts!

 

The update is being rolled out gradually. You should get it soon! Smiley



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Message 58 of 61
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Community Specialist
Community Specialist
Solution

Re: Marshmallow taking forever to arrive...

Hey everyone,

 

Marshmallow has been rolled out to all of our Axon phones. Enjoy!



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Message 59 of 61
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I'm a Participant Level 2 Brodie182
I'm a Participant Level 2

Re: Marshmallow taking forever to arrive...

Just wanted to give everyone a quick update that I just received the Android 6.0.1 Marshmallow update on my ZTE Axon (regular, not pro) A1R last night. 

 

My current version now reads V1.1.0B08
Baseband version A1RB01
Build number A1RV1.1.0B08


Now, I received the update at about 9:00pm EST last night, installed it, and when it restarted it was "Optimizing Apps" for about an hour, then it refreshed to a new Axon boot screen before getting stuck there....I left it for about 5 hours, before noticing the problem at 2am....I tried rebooting several times, each time getting stuck at the Axon boot screen (another weird note: the automatic screen dimmer kept going from bright to dim every 5 seconds or so).  
Anyways, I finally got fed up and went into the boot menu, where I just did a factory reset (I back up most of my content on a regular basis, so I didn't lose much).

So, word of advice before you do this update:  Backup your content (sound like a no-brainer but I got a little excited after this long wait).

Thanks ZTE, so far I am loving the update.

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Message 60 of 61
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